Overall I was satisfied with their services. Took my dog for a total grooming, which took about 2 hours. My dog seemed happy after all was said and done, BUT when we got home, he was unusually thirsty. He drank his entire water bowl (and hes got a very large water bowl) and its very unlike him to be as thirsty as he was. Is it that hard to give these pets a drink of water if your going to keep them for that long? Please show some concern if you notice a pet is thirsty. I'll not sure yet whether I would bring him back.