After years away from Chicago living in Atlanta I can't tell you how happy I am to see Potbelly's popping up all over the valley. There is a reason why their corporate keeps adding locations (no franchisees anymore)...their food is amazing!
Before we get to the amazing food, a few items of note. They have sandwiches, soups, salads and breakfast...did I mention they have shakes, malts and smoothies? From heaven! It's not called Potbelly's for nothing. So don't think you are eating that healthy....oh wait, yes you can if you want. They offer their sandwiches "skinny" which is less meat and thin cut (1/3 bread)
1)Service-I've never had a bad experience in all my years and in all the various locations I've been to...and I've been to a lot of Potbelly's I tell ya. The staff, even when slammed are usually outgoing and make conversation and whatnot as they prepare your sandwich. And they do get slammed but they all take it in stride. Kudos to their management for hiring smiling and outgoing/upbeat people.
2)Decor/Ambiance-This isn't bland Subways...each location is setup kinda the same but definitely has personality. Like their sandwiches. A little bit of flair.
3) Food-8 types of soups, 5 types of salads, 11 types of sandwiches. Ok so the food options, if you like chicken salad sandwiches, you should love this place. Chicken salad on multigrain wheat with peppers I could literally eat for lunch everyday..it never gets old.
Dessert-Shakes and malts are awesome too..I try to restrain myself..usually fire one up 1 out of 4 visits. Did I mention they fresh bake their own cookies daily?