Bill worked with us as we checked in to our storage unit that I had reserved online. I originally had booked a 10x10 climate controlled unit, but he could tell we were unsure of the size and offered to show us another unit. Aren't we glad we got the 10x15- you don't realize how much stuff you have until you try to cram it all in there! He told us everything we needed to know to make sure that we would have as easy of a time moving in as possible. Thanks for the help Bill!