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| - To summarize: their food is overpriced cardboard and their service is terrible.
I visited Scallywags for the first time this Wednesday with my sports team under the delusion that we would receive an advertised team discount. Turns out we didn't have the card they required to receive the discount so we couldn't get a discount--this is fair. However, then the waiter announced that some kind of discount would be made available to the team despite not having our discount card, took our orders, then returned only to rescind the aforementioned discount. Because I was led to believe some form of discount existed, I ordered a meal that was a lot pricer than what I would have normally gone for.
I was really excited when the food came relatively fast following the order, but was quickly let down by the quality of the food. Regardless, I gobbled down the food because I was starving. The waitress had forgotten the order of one of my team members, and so I notified another waitress about the situation. The food arrived AFTER everyone else was finished with their meals.
So, what I'd like to point out is there was terrible service, and addressing service flaws to remedy situations is entirely ordinary. People ask waiters about missing food orders all the time. That said, I was shocked to later learn that the management at Scallywags went out of there way to notify the organizers of my sports club about our "rude and aggressive behavior" toward the staff. I emphasize the fact that I was shocked, because in my mind there was absolutely nothing out of the ordinary with the way I handled the situation.
I believe it is entirely unacceptable that Scallywag's management would blame their inadequacies as a business to serve customers properly on the customers themselves.
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