Depending on the day of the week and the time, you will have a long wait for chicken. Most recent visit 6/7/15 around 9pm- we went through the drive thru, 4 cars ahead of us and we waited about 5 minutes just to order, we ordered a 15 piece meal deal and waited another 7 minutes to get to the window- just to be told that the chicken would be ready in 15-20 minutes more and if we wanted to wait?! I was like, "What?" I asked the young man if he was serious? If we had to wait an additional 15 minutes after we had already been in line for about 12 minutes and he just looked at me and said "yeah".
We decided to wait since we weren't about to go home and cook at 9pm. A 2nd young man asked us to pull forward after we paid and offered us a free beverage while we waited which we gladly accepted. Total wait after that contact was 20 minutes. Chicken was hot and yummy.
But I can't figure out why they didn't tell us when we ordered that there wasn't any chicken ready and cooking time took 15 minutes more? 2 of the drivers in front of us just pulled out when they got up to the window to pay.
Now this isn't the first time this has happened; it actually has happened at least 4 times inside as well.
The food is usually good here, inside cleanliness varies on time of day and how busy they have been. Some of the employees are friendly, but many of the employees seem to be young teens and some aren't too worried about how their customer service.