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| - I decided to stay at the Luxor a couple of years back. After visiting the property's casino many times on past visits, I decided to try the rooms out, as I usually stay and gamble on the Boulder Highway side of town. As some of the other reviewers have mentioned here, I thought it would be very unique to stay in a Pyramid room, so I gave it a try. Keep in mind that this property has really done away with a lot of the Egyptian theming and artwork over the past few years, and is moving towards a more modern, hip look. I kind of liked it better when it was Egyptian.
I'm a member of the players club, but got a much better rate directly on the Luxor's website utilizing one of their offers, which gives anywhere from 5-15% off the going room rate depending on what time you book it. I booked a Pyramid Deluxe Room at a rate of $116 per night, which was not bad for a weekend. Utilizing the offer meant paying for the room in advance, which was no problem.
I arrived at the Front Desk at around 11:30 pm. There was no check-in line whatsoever, but I'm guessing that it was due to the fact that it was almost midnight. The front desk clerk had no problem locating my reservation. However, I had paid for the room in full in advance but she kept saying that my debit card was not charged yet, and it declined when she tried to charge it for the full amount of the room. A couple of minutes later, she arrived with a manager saying there was a mix-up somewhere and that the room had indeed already been paid for. I didn't really appreciate the time she wasted in doing all that.
I was given a room on the second floor, and after locating the elevators, I realized that they had placed me in a East Tower Deluxe room instead of the Pyramid Deluxe room I had booked online. I'm aware that the room types and preferences are not guaranteed when booking on their website, and they classify the Tower rooms as being nicer and bigger than the Pyramid rooms (they actually classified the Tower room as a free upgrade,) but I decided to stay here specifically for the novelty of staying in the Pyramid. Point blank, if I would've known this was going to happen, I probably wouldn't have bothered staying here.
The East Tower room, #2333, although it wasn't what I originally reserved, was very nice. I didn't have any issues with cleanliness, maid service, wear and tear or anything else some of the other reviewers have pointed out. The one thing I did take note of was that I could hear the plumbing from other rooms and it was pretty loud. Whether someone was taking a shower or flushing the toilet, you could definitely hear it - almost louder than being directly in the room it was coming from.
I opted for the high-speed internet connection both nights and it worked flawlessly, along with the entertainment center and all the other amenities the room had to offer. The bathroom contained a separate deep-soaking tub and a glassed in shower stall. Water pressure was very good.
The casino is huge with a large variety of slots and tables. I actually won some money here, which is unusual for being on the Strip, period! Cocktail/beverage service was very rapid.
The only restaurants I visited were LIttle Caesars Pizza and Nathan's Hot Dogs which are both located in the Food Court. Although they've always been great, I did notice they tended to be a bit pricier here than at their standalone stores, but hey, it's Vegas right?
Check-out was flawless, and I received a full refund on the cash incidental deposit I left with them, minus the charges for high-speed internet. They did ask me how everything was, but really didn't have too much to say when I explained that I didn't receive the room type I had originally booked. I did happen to notice that the check-in line was packed, slow moving and almost going out the front door at this time, so I can definitely agree with some other reviewers that it seems to stay very long during peak periods.
Overall, it was an okay stay, and other than the fact that I didn't get the Pyramid Deluxe room and the issue the desk clerk had with billing at check-in, the place was flawless and I'd definitely be back. I've heard that if you book through the Player's Club, you can use the North Entrance to check in, which is probably a big time saver, and also might have a better change of getting the room type you desire. I'll have to look into that on my next trip.
Just a quick heads up - the spa suites in the Pyramid no longer have spas that are working. I guess they are too old, and the property decided to discontinue the upkeep. Some friends recently visited and mentioned that they're now just like regular tubs without jets. Something to consider, because these rooms were always high-dollar, even when the spas were working!
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