Needless Markup was always my term of humor for this store, but after my experience I had with them on last friday, I must say I walked out of this store completely impressed. I was looking for a replacement lapis bead bracelet as I had purchased a Scott Kay one from Saks.com and it broke at the San Jose Airport of course right before boarding the stupid plane. After not being able to resolve the issue to my satisfaction with Saks I decided to look else where. I stopped at Neimans because I had seen some before but only one lapis one. To my surprise they had one and it was a King Baby. I had seen one there before but it had one of those stupid day of the dead skulls on it. Not this time! The beads were larger than my Scott Kay one and it didnt have a clumsy clasp. The price was extra nice at the same price of the Scott Kay one and the Neimans sales rep took accountability stating that if I had any problems with it whatsoever I could deal with him personally to resolve the issue. I love companies that encourage employee empowerment! While I may not purchase any of Neimans clothes due to the prices outside of my price point, I will surely stop at the mens jewelry area in the future. Service here deserves a definite wow!