Just had dinner here tonight to celebrate my mother in laws 70th birthday, being that is was a big night we called ahead made reservations which I appreciated that they accepted but let me say the service and food are definitely the reason they are receiving my 3 star rating today. We had a very friendly waiter but unfortunately you could see because he had our large party of 7 to attend and another table of 12 or more he could've used a few more hands. Our drink order took a smidge longer than it should have but we can deal with that, as far as the food goes.. tonight they ran out of the warmers to keep the tortillas hot, which seems unusual being you have a full kitchen in back? Not only that I ordered the cilantro lime rice as my side with meal and not just once but twice did they bring it to me almost completely cold or semi warm a 30 sec microwave bake. It was so disgusting that I couldn't bare to even ask for it a third time to be correct. The waiter did have the manager come over after he had already informed her the 1st time that the rice was cold but the 2nd time she just gave the fake is there a different side option I can offer you I feel she was the worst at the customer service at least the waiter genuinely cared when they brought the food out cold twice. She couldn't care less. It's unfortunate you had a staff member going to his supervisor for help and back up on a super busy night for something going wrong in the kitchen and she as the manager handled it wrong, I see this as poor upper management and sometimes the managers need to be evaluated under pressure situations because it's unfair when the waiter does try to correct the situation but your superior does nothing to help you.