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  • Took my 2014 focus st to the store after being quoted for four tires mounted and balanced all in 950$. Half hour in johnny tells me I have marks on my rims and I say, "yeah couple small ones barley noticeable by the lugs". So I immediately become suspicious as they are so minor no one would mention them. Then he tells me they were all in the back looking at my tires due to the deep rim protectors. Then, I watched as a employee leaned on my brand new carbon fiber hood. Not cool, Then when they drive it around the block I watch as the employee stops my car behind the oil change place next door where 5 people were talking to him while he was just chilling in my car. This is not acceptable. Then I get my car back and there is a new gash on the rim that could only be from their machines as it is fresh and it's also on the lip not just the side. I inform the manager Johnnyand he states he will consult with the guy who did mounting, he then walks back in, looks at me and straight face lies and says the tech says it was already there. I paid cash for this car and I love it and have agonized over every imperfection, so I told him it most certainly was not already there and he is lying ,as I figured he was the minute he started telling on himself earlier with the rim chip and deep wheel protector narrative he was trying to spin. They know they damaged it and they lied to me after spending $950 dollars as a first time cx. This shop is dishonest and the teenage crew treats peoples' property with complete disregard. I spent 950$ they cost me $375. Avoid they are incompetent and dishonest. I hate roasting a company like this but they deserve this review due to lying and covering up damage they caused and they're general negligence (I also watched as an employee torqued my lugs in a straight clockwise fashion....Really that can damage rotors as they need to be tightened criss cross) amazingly bad experience
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