| rev:text
| - Food is great, but the service is mediocre.
I've come here a few times, every time the food taste great. The noodles are cooked right, the broth is rich and flavorful, and the toppings are tasty. The price is a bit on the high side, but food this quality of food, it's worth it.
The problem with this place is the service. There were a couple things that happened to me on the few times I've come here.
The first time I went to this place, there was no service. I went around 11:15-11:30, just before the lunch rush. The place was about half full, and they sat me down on the bar stool facing outside. I quickly decided what I wanted, since I scouted out the menu ahead of time, but no one came by. I use the western style of signaling - my menu was closed, indicating that I am ready to order. About 10 minutes went by, no one came around. I thought to myself, fine, Asian ordering style them. I waved at the nearby waitress, indicating I needed service. She saw me, turned away, and went to get the server that apparently was in charge of my section. "So it is western style after all... at a ramen place."
2nd time I went, the servers could not decide who would be serving me. A waitress came and took my order after I sat down for a few minutes, no problem there. After I ordered, another waiter came over and wanted to take my order. I told him, I have already ordered. Then it became this double service where the waitress comes over and ask how my food was, then the waiter would come over and does the same thing. Also, the waiter was really trying to hard sell me extra food, even when I told him that I was full. "How about some ice cream or desserts?", while I think to myself, I just told you that I am full when you asked if I wanted extra noodles...
Another time I came with some friends about an hour before closing time. The food was great again, all of us enjoyed it. When the bill came, there was an 18% auto gratituity slapped onto it. We only had 6 people in the group, and nowhere did the server or the menu mentioned about an auto gratuity. I understand that usually when you go to restaurants in a big group, there is auto gratuity, but it's definitely a first for me to have auto gratuity at 6 people. And at a ramen restaurant. It would've been nice if the server told us that, or if that was written on the menu. I'm not against paying tips, it was once again weird coming from a Ramen restaurant.
I probably would go to this place more often if it weren't for those experiences.
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