Made a 10am appt for an oil change for a used certified SUV I bought from an autonation. I arrived 10 min early and was greeted nicely and escorted to the waiting area, it was clean and was offered a bottle of water. Issue was that it took over 2 hours and was quoted 60 min.. The biggest issue was that my car sat in the "done" section for 25 min before my salesman realized and was nowhere to be found. I understand that things get backed up but the lack of attention really set me back and I don't think I'll visit them again for service.