I called to make an appointment for my Jr. Bridesmaid, two bridesmaids and I to come look for dresses for them - it started with whoever answering the phone sounding like I was an idiot for trying to make an appointment. We got our schedules together and made our way in on a Sunday early afternoon. I arrive with my Jr. and one b-maid and my other b-maid is already there browsing. We are literally browsing around for a good 10 minutes and NO ONE in the store says a word to us. There is quite a bit of activity going on, I get it, but not even a "hello" when we walked in or "we're busy but we'll get with you as soon as we can." Rude. So finally I get to the counter like "can we get some help?" and the lady says they are short staffed but we could look around and try on whatever we wanted to and hands us a few clips. To sum it up, we try on dresses, find what we like, actually make an order and come to realize the lady helping us gave me the wrong color swatches for that line so the dress I wanted for my Jr. did not come in that color. They actually tried to get me to change the colors of my wedding! Not. Eventually I very reluctantly decided to get my Jr. a different dress so I can get the color I want, not without being told I would have to pay I'm sure an arm and a leg more to get specific alterations for her... as well as ordering a dress that I KNOW was at least 2 sizes to big for her tiny 00 body. Longer story even shorter, we order the 3 dresses... I get a phone call two days later from the 'owner' who tells me the dresses are discontinued (mind you our credit cards have been charged already) and she rattles off different dresses that she wants me to just take her word for and order over the phone. I asked her to either text or email me the dress numbers so I could look them up and needless to say she never did. Bottom line it took me FOUR run-around phone calls directly to the store and eventually disputing the charge through my credit card company to get my money back. Terrible experience for a bride that is really trying to make the wedding planning fun. I will never do business with Kairas, it was a total disappointment.