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  • Awful, awful, awful!! Customer service is at its worst, technician "Boo" lacks personal skills! Story is, I originally got awful brows done in their San Diego office, technician was sweet but skills where not there at all, I walked out of there & 10min later hairs where falling off, shape was horrible, I looked like I had stickers smacked on my forehead! When I went back to Scottsdale office to get problem resolved, since I am originally from AZ, I waited for Tech for 40min, & she still didn't show up by the time I had to leave. I give them a second chance to reschedule and now I was late 20min, when I get there Boo, not even in a sympathetic tone, just says your late & minor doing you.. You have to come back.. Or it's either that or go back to San Diego & get problem fixed out there, wiping her hands clean of all problems. Rude, snappy & in a under meaning tone, just said here call this number for customer service & get your money back!! Wait for your check in the mail .. Wow! It's safe to say I will not only not go back because of lack of customer service, but their techs lack experience. Funny how the technician that greeted me in initial appointment in AZ, couldn't do the brows herself, she said she needed HELP .. Buyer beware!
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