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  • Continuing a tradition my husband and I started 5 years ago, we went to PF Changs for New Year's Eve dinner. We've been going to this location off and on for the past 7 years or so and always liked it, but things seem to be changing. We unfortunately made reservations only the day before NYE so our options were limited. We chose the 9:45pm option because the alternative (5:00!) would have been weird. We thought that, given the time we were forced to take we'd walk into the restaurant and it would be packed! Nope, got there, no one there.. you know what was also not there? Any record of our reservation. So, we put our name in (and our request for a booth), took our buzzer and took a seat the bar. Fast forward to 45 min later, MANY booths open, some even taken by new customers coming in.. and we finally went up to the hostess and asked what was going on. Get this.. she thought we had left. She claims she buzzed us and we never responded. Yes, we are at the practically empty bar which is like 10 feet from the hostess stand, with NO ONE in the waiting area... and she lost us. SIGH. So fine, we got our booth and sat down. Let me say at this point that our waiter was very nice and attentive even though he had obviously had a long, long day. We appreciated that. However here is where my real complaints come in- the food. Why must restaurants decide that they are going to change things. Who goes to chain restaurants and thinks "I LOVE this place, but what I'd really love is if they changed everything!" NOPE. People go because they like what they have there. They like the safety of choosing the same dish over and over and loving it! PF Changs has decided to get rid of items on their menu (no more veggie dumplings!), make some things smaller, and take away fun little things like the mixing of the sauce at the table. Plus, a big downer for me, they've renovated the restaurants so that they are more cluttered and BRIGHTER. I loved the cozy dark atmosphere!! It seemed different and a class higher than most chain restaurants. I have no idea why they MUST mess up a good thing. The food tasted ok - though by the end of the night, because it was well past closing (perhaps that lovely 45 min wait we had), we couldn't even have dessert because the kitchen had closed. Sigh. I think we are done with our PF Changs NYE tradition. Sad.
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