Rude, Dishonest, No Transparency and Poor Customer Service
I was approved for a Loan through Road Loans and was given this dealership as an option to shop from. When I arrived to the dealership I made it clear that I was just there to price shop. After I saw that their prices were not listed on the vehicles (No Transparency) I decided to leave and check their website when I got home. The salesman couldn't get me to stay so he got a manager to speak to me. He convinced me to take a test drive. After the test drive we went back to the office and I was going to give him my contact information. Insert (DISHONESTY) After giving my name and address info the salesperson asked for my SSN. I said why, and he replied "I want to make sure that I get you the best deal" Not once did he mention running my credit, nor did I request it. I told him that I didn't want my credit ran and that I was already approved through Road Loans and I plan to ONLY use them for my financing. The salesperson then gets the same manager to try to get me to give them my SSN and I informed him that I was already approved for a loan and that I was ONLY there to price shop. Insert (RUDE) He then tells me that I wasn't making any sense by not allowing them to get me a better rate, even though I told them that I wasn't rate shopping. He berated me to the point that I got up and headed to the door to prevent myself from cussing him out. While I was heading out the door another (BLACK) manager stopped me and said he saw that I wasn't having a pleasant experience and apologized. He seemed genuine, however he turned out to be full of shit too. Since I am black he thought that his whole "Brotherman" approach would work. He lied and told me that they don't accept Road Loans check, when Road Loans was the one who suggested them. He then says that Road Loans do not pay for the vehicles and that they end up having to take the vehicles back, which was also a lie. THIS DEALERSHIP IS FULL OF DISHONEST PEOPLE! I WOULD NOT ADVISE SHOPPING HERE! 1 STAR RATING IS FAR TOO HIGH IF YOU ASK ME, BECAUSE THEY DESERVE TO BE SHUT DOWN! I will be filing a lawsuit for the lies I was told in efforts to get me to apply for financing and also will be opening an investigation for the keys that were stolen from my keychain while I was on their lot.