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| - I call my story the Mocha experience when relating it to friends. My son has a martial arts class in the same shopping center as this place. I went down there one evening deciding I wanted a coffee. I walk in and saw a Europa Mocha on the menu so I said I will have a Mocha to the owner. He said, I know what you want and grabbed a cup put a shot of white chocolate flavoring in it and went in the back to finish making it. He brought it to me and charged me 5.25. I was confused because the only Mocha I saw on the menu was 4.25. I thought maybe the shot was the dollar extra so I payed the cost and walked out. The beverage was delicious cold as it was served to me. The following day I went back seeing as my son had another martial arts class. This is when I noticed that there were two distinct mocha's a white Mocha and a Europa Mocha and they were a dollar difference in price. This time I was clear, I said to the owner I will have a Europa Mocha and he started to make it like the one the day before, I said no please don't put the syrup shot in it and he didn't then he went in the back to finish. He came to the register, handed me my beverage, then charged me 5.25. I said 4.25, I wanted the Europa Mocha and then he blamed the miss communication on not being able to hear me because of the music but did not offer to correct the mistake or charge me less. The mocha without the shot in it was horrible. I came home and the next day sent the owner a harsh message explaining my experience and how upset I was. He responded that evening saying that he was having a bad day and to come in and he will give me five free beverages, that he is a good business owner. I decided to give him another chance. I went down there the following day and he made me a Mocha and I asked for the syrup because I was concerned it would taste horrible without it. I asked him if he had a minute to talk, he said I fix umbrella and kinda started to head outside when I said I will come with you. I also offered to help him if he needed and apologized for the harshness of my message. We went outside and he was busy with the umbrella so I told him I would come back. I had finished my Mocha while watching my son training and decided to get another. I went back and told him I would pay for the next Mocha put the shot in it I won't take advantage of your kindness. He made the drink, took my money and then we began to talk or should I say he talked. He talked for about 15 minutes straight about his business and his food, it was like an infomercial. He asked one question, where do I work. I'm not complaining it just seemed he was more into selling his business to me then actually getting to know me. I'm glad I got the opportunity to know his business a little more but it felt kind of impersonal. After my son's martial arts studio let out I took him down there for some desserts and the owner bragged about them saying they were the best. I had a taste of two of the cakes and one was awful at 4.00 a slice and the other was mediocre at 4.00 a slice. The coffee alone is good though. Three out of the five things I tried were not impressive at all yet he brags about everything as though it is the best! I believe this place could do much better in every area accept the look and cleanliness of it, almost every time I have been there it has seemed empty and its not that big. This is a two star establishment in my book!
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