I'm very displeased with the service of this company. I applied for a home the first day it was put on the market for rental and applied the same day after viewing the home. First of all, I was inconvenienced the day I viewed the home, as it was in a gated community and they never provided me with a code. I had to wait on hold with the company for 15 minutes so they could give me one.
I had several questions for the realtor managing this home, Karen Heimbach. She would only reply to my emails 2-3 days after I sent them. Karen was very unhelpful and noncommunicative. The only question she had for me regarding my application was the relationship between my roommate and I, which I thought was ridiculous, and from that point I wrongfully assumed I'd hear back on an approval or denial. Wrong!
I need to move ASAP, and this company completely wasted my time. I emailed Karen asking for a status on my application. No reply. Several days later (11 days after submitting application), I emailed and texted the company info contacts for a status. I simply got a text back that stated, "Sorry. The home owner chose another applicant." Slow, terrible service. Again, thank you so much for wasting my time. Would not recommend to anyone.