My experience is so much like the others on here that it is scary. First off, this is mainly directed at the service and parts dept. We bought a new travel trailer and the sales experience wasn't too bad. The facilities are nice and they have free coffee and popcorn--so that is good. The shopping/store is nice as well.
Here we go: The service and parts dept is so incredibly unorganized and poorly managed that it blew my mind. We had several issues with our new travel trailer (I won't fault camping world for that) but bringing it in and leaving it with them has been an absolute nightmare. Lost/missing parts, calls NEVER returned, no answered phones, clueless staff, etc. has been the absolute norm. On more than one occasion they have said: let me look into it I will call you back in a few minutes.......NO call the entire day or ever. Seriously?? Who does this??
I am really upset that I may have to go back in the future unless I can find somebody to do warranty work on my trailer. The thought of bringing it back makes me absolutely sick. Right now I have nothing wrong with our trailer--so I am not some buyer who is disgruntled with his purchase. I even waited a month or so to write a review just to cool off and make sure that I wasn't dreaming.
In my life I have never encountered an organization/business with such absolute lack of leadership/organization/efficient customer service. Camping World: if you have a corporate headquarters and happen to read this, you NEED to send your guys down and clean house. All the managers and general manager need to GO (Fire them immediately if you have any respect for your brand name)! There is a reason that all of the other reviews on here are only 1 star. I would LOVE to give this place a good review--especially since we live nearby, bought our trailer from them, and would love a local company to do business with.
I am considering driving across the valley to go to the other camping world--but just saw some questionable reviews on their store as well. I will add the disclaimer that I have never visited another camping world store, so I don't know if this is the norm. I hope not.
First YELP review ever. Can't believe it had to be so bad.