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  • I am an Executive Club member for National Rental car. I travel with work alot and also use their cars for some personal business. I have never had a poor experience until this last Holiday Weekend. I usually always go to the location at Williams Gateway, but it was busy and the cars were all sold out. So I went to Phoenix Sky Harbor. I asked if I could pick up there and return to Mesa Gateway, but becuase Mesa was sold out, I was told they could not arrange it, but to call back during my rental and they will fix it by phone. The phone support tried to help but again couldn't update the agreement so he connected me direct to Phoenix. The lady who helped me was very rude and seemed to be very bothered that I was calling. This is not usually customary, but apparently she was upset to be working on new years eve. National usually treats their customers with great respect and are usually very helpful. I did not have the Rental Agreement # with me, but had my confirmation.. she literally huffed in my ear, because she would have to look it up a different way. I told her my situation and she went on to say they would charge me a drop fee, but could not tell me what it was. I waited and waited while she tried to figure it out. Meanwhile I am supposed to be on vacation and spent atleast an hour on the phone with her. I told her I was bothered by the fact that I had to be on the phone also... so guess she got the hint about me being dissapointed... but never asked if she could help with anything else, or thanked me for my patients... I did drop the car at Gateway and they reminded me why I use National. The counter support their is always awesome, and they were very apologetic for the poor service I received. National is a good company.. lots of free rentals and great car choices, so my 2 star rating does not reflect my overall opinion, but that only of Phoenix Sky Harbor. The other locations in the many states I have rented have all been a 5 to me.
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