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  • I am editing my review. We were there last Wednesday and we had Logan as our server. He did an excellent job and he was so professional and attentive even though it was packed. As always, our food was delicious. I always order the hamachi appetizer and the salmon dinner. It looks like they have made some changes with their hostess stand. Instead of a gaggle of giggling girls playing with their hair, they had one mature efficient hostess with the manager assisting her on occasion. So glad when I see a great restaurant make necessary changes. Can't wait to go back! I have to tell you that this place almost lost our bi-monthly patronage because of some extremely snotty teenage hostesses. The first time we thought it was a fluke but tonight was the icing on the cake. We made a last minute Open Table reservation for a patio table on a Sunday night for 5:45. We arrived at 5:30 with no wait ahead of us and at least 2 open patio tables. The 3 young girls at the hostess stand let us know that they could not accommodate our reservation request and they let us know that they left me a voicemail to let me know. My husband asked how long for a patio table. They said emphatically that it would be at least 45 minutes. We said we would go somewhere else and they seemed extremely pleased that they accomplished this. Then as we were walking by the empty tables my husband decided to ask why we couldn't have one of the empty tables. They told him that it was reserved for 7:15!!! They agreed to let us sit at that table. I will tell you this is the 2nd time we've had an issue with the hostesses. We dine out a lot and the only reason we have come back over and over again after the first "hostess incidence" is because the food is extremely consistent. (I love the sashimi appetizer and the salmon, my husband orders the short rib and our son orders the bacon wrapped tenderloin and we always order a bottle of wine off of the reserve list). That said, we were glad that we battled the teenagers for a table. Our food was good as always and Sarah was an exceptional waitress. Also, we were done before 7 and that was with an appetizer, a salad, 3 entrees and a nice bottle of wine. I am pleading with the managers as a loyal customer: PLEASE reevaluate who you hire to greet your guests. We have been frequenting your restaurant for years. My husband works with out-of-state clientele as he is always recommending your restaurant to his clients for delicious food and a fabulous atmosphere. We can not in good conscience recommend your restaurant anymore if the teens in charge of seating are playing control games with your customers. Please hire a new greeting staff that is more mature and more concerned with customer service than they are with styling their hair (yes-one young lady was combing her hair into a ponytail and one was arranging her flower halo while scolding us about not having a table for us). We love Sam Fox and his restaurants and we know his restaurants are very good (my husband is a college U of A friend of his). We know you can do this! Looking forward to upgrading my review after the problem is rectified. Green House-you have nailed it on your food and your waitstaff but please better train your hostesses!
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