I started out having a good experience but it did NOT end well. I found a dress and was pleased, however there are plenty of boutiques in Pittsburgh that I'm sure I would've found the same dress if not better. I told the MGR. my budget and she brought me a dress, tried it on, LOVED it. Asked how much and it was DOUBLE my budget-rule #1 do not bring a bride a dress to try on that is double her budget. As a mgr. she should know this. I was upset but fine whatever I bought the dress. The dress comes in 7 months later and is the wrong color. The bridal shop argued with me but luckily everything was written in my contract so they had to honor it. They blamed the manufacturer, yet they had the dress for 2 wks and checked it over before I picked it up, they should have noticed then before they called me to come get it. They had to re order the dress 3 months before my wedding. When it finally arrived they did not apologize, and the mgr. who sold me the dress did not even come out of the back room she had the seamstress show me the gown and put me in it. Then she came out to deal with payment. I think I deserved some sort of compensation like 10% or a veil or SOMETHING. After 45 minutes of going back and forth they did not offer me anything or take a cent off the final price even though it was not my mistake and they caused me such distress. I would NEVER recommend this boutique to a bride unless you want added stress. There are PLENTY of other bridal salons that would be much nicer and accommodating. OH and not to mention, before I took my dress they showed it to me to check in teh garment bag..then gave it to me in a pink bag which I naturally assumed the garment bag was inside the cheap pink bag..got home and NOPE.