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  • Seems simple enough. Put out your recycle can the night before scheduled pick-up, truck comes the next day and empties it. Why then, every other week, do I have to contact them for missing my can? Most recent response is as follows: "After reviewing our route information, we found that our driver noted in his log that there were no items out for removal on 4/1/2014 when we serviced your location. To guarantee service, we do ask that all materials be curbside either the night before or no later than 6 AM on your service day." I see. So, I let you know that you've missed my can 2 weeks in a row, and your response is to blame me? That's bad customer service IMO.
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