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| - I'm the type of person who's always excited to experience new things, I went to Rosalinda excited to try a new spin on Mexican cuisine. One of the things this restaurant gets really right: disregarding the value of good service in the overall experience of the diner.
Came here last night with a group of 7 and ordered drinks and a whole variety of dishes. I had the Second Skin which was basically a tequila manhattan. The drink was flavorful and also very strong! Which definitely helped ease the difficulties of the rest of the experience.
Now part of this is our fault: reservations were made for 6 but we ended up with 7. We were seated at a booth for 6 however the lack of space was the least concerning part. We had to ask 3 separate waiters for cutlery and a glass for the 7th guest on 4 occasions (and then 2 separate waters came to the table!). Closer to the end of the meal while ordering drinks, one person in our party ordered a beer which we had to remind the wait staff about 3 times after placing the initial order. Even for something as simple as a glass of water or drinks, the wait staff appeared disorganized and dysfunctional. But maybe 4th times the charm?
The food was decent! We ordered some snacks to start (totopos and chicharrons) both of which came out almost as quickly as they were forgotten. Nothing to write home about with these ones. Additionally, we were offered a refill of chips for the totopos spreads which we had to ask about on 4 separate occasions AFTER the initial offer. The chips finally came after the 3rd or 4th course. For sharables we got the young coconut ceviche and the mushroom and potato flautas. The ceviche tasted light and vibrant with the coconut meat serving as a great substitute for fish. The flautas were crispy and had a great earthy notes from the mushrooms. We also ordered the roasted cauliflower tostada and brocolini, both of which were slightly bland but had a lovely crunchy texture. Next, we shared the crispy tofu and rice bowl, which was definitely a highlight. All the flavors in this dish went really well together: the salty, crunch of the crispy tofu with a fishy bite of the seaweed. For tacos, we ordered the chorizo verde and the smoked onion taco. The corn tortillas held everything together really well and the tacos were flavorful but also distinct with each bite being oddly similar to a mexican taco with meat in it. We finished with the black bean burger and a side of the fries "supreme". We also had desert although these dishes were not our favorites (to the point where they weren't even finished). We had the churros, which were dense and dry, and the chocolate mousse which was kind of bitter and was reminiscent of artificial whipped cream.
Overall, the experience was underwhelming. The food was alright (3/5) but the service really needs improvement (1/5). All of the waiters and waitresses are friendly but there seemed to be a lack of communication between all the staff that prevented them from being effective. Pretty disappointed even though I was looking forward to this experience.
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