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| - Bought my trusty, gas-saving Corolla almost 2 years ago here. Since then, I've been religiously paying a visit every 5K miles for servicing. There were good times, there were okay times and there were bad times. But I do have to say my last visit was good with no major complaints.
If you do decide to have servicing done here, make an appointment! I failed to do that multiple times and sadly to say, service was mediocre. I'd drive up to the service area and would sit there for at least 10 minutes until someone notices me. And if they notice me they'd tell me to hold on even if I'm the only one in the service bay. Expect to wait about two hours for an oil change.
The two hour wait time is still the same even with an appointment. But the way they treat you as a customer is different as night and day. I pulled up to the service area and Chad greeted me and answered all of my questions without being pushy or impatient. Actually, this was the first time I worked with Chad and I was very impressed and satisfied with his service. Maybe if I had Chad beforehand, I would have been a happier customer.
With oil changes, ask for a car wash! I always get one and they do a decent job. During the two hour waits, I bring stuff to do. Inside, they have plenty of tables and seating areas with TVs. They also have a little cafe that serves drinks and coffee. If you check in, you'll get a Yelp voucher for a free donut but the donuts always run out by 10 AM.
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