I never have had his issue with any other airline.
I get to Spirit to print out my boarding ticket (big mistake, should've printed out my tix at home). It was 5:45pm when I walked over to an agent named, Zoey. I asked if she could print my ticket out (I had 25min to get to my gate). She refused. I told her I needed to try, I knew I could get to the gate before it took off. She kept refusing. I even asked to speak to a supervisor. Michelle (the supervisor) came over, at that time it was 5:50pm.. she refused to let me through to try to make my flight. They both were unapologetic and unhelpful. Terrible costumer service, Spirit.
Instead of having me stand there, stressed out, helpless, they could've let me TRY to get to my gate.
I travel regularly, I have TSA PRE and I know my way around the LAS VEGAS AIRPORT. I COULD'VE made it!
I'll just stick to southwest and the other airlines.