here is my actual credit card request to rescind my Brooks Brothers transaction:
On 1/20/14, salesman (left blank) told me that the pants, they did not have in my size in, could be shipped from another store. I paid $75 for that order. Now, 10 days later, I have not even received an email about the status of my order. I am a regular Brooks Brothers shopper and my name can be sourced from BB's computers. Now 10 days later, I spoke to national Brooks Brothers customer service and they said they could not view the order and directed me to call the store. I called the Las Vegas store. The telephone rang for two minutes without even a voicemail. 5 minutes later, I called again and the salesman said he could not view the order either and I would have to wait for a day that the original salesman came in. Today's salesman didn't even care enough to ask for my name so that the original salesman would know there is an open issue. It was a total kiss-off. Obviously, Brooks Brothers has weak record keeping. I believe the $75 portion of my order was lost and I am requesting credit for this amount