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  • I waited a couple of years before finally making the decision to leave Luke Atkins - State Farm. Ultimately my decisions for leaving were based solely on poor customer service, from the whole team. The staff in the office seem under-trained. I don't feel it's necessarily their own fault, but at a certain point you should just pick it up. I purchased a new car and when I went to get the policy I had to go back and forth more than 5 times. The woman kept listing the wrong car, a more expensive model. I let it slide of course, but I would think drafting an auto policy would be the equivalent to brushing one's teeth for someone who does it daily. Then our card was declined due to fraud and the only notification I received was a Policy Cancellation in the mail. No phone call. No email. Nothing. While I was writing this review, Luke called me back to make that payment and I informed him of all my reasons for leaving. He said he doesn't know what he could have done differently for anything I mentioned. He then addressed me as "hun". I told him I felt that was unprofessional and he said "he can't say anything right", so we ended the phone call. I do not recommend working with this agent.
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