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| - Soulmutts is amazing!
Alison is so wonderfully friendly and knowledgeable- a fantastic pack leader and astute business owner. Owners and employees have extensive experience and training; the business is properly licensed, registered and insured; and boarding/day-care candidates are interviewed for behaviour before being allowed to board to make sure they can fit in well.
Soulmutts is a unique boarding experience for dogs who like their freedom and enjoy being with other dogs. Located in a strategically renovated home, dogs can roam around supervised on the ground floor, hop up on couches and beds, and make it their second home. They have a transformed backyard where dogs can play, and do their doodies. We couldn't have asked for a more ideal boarding facility! No crates, no secluded kennels, no hard concrete floors- just a lot of love, family and homeyness.
Be sure to contact Soulmutts a few weeks/months in advance so you can go to for a consultation. We weren't able to go into their house during the consult, understandably so, it's Paul and Alison's home. It's also a controlled environment and strangers can easily upset it.
We dropped off our 1.5 year old social-butterfly of a beagle for a weekend and he barely wanted to come back with us. He was exhausted after a weekend of playing in the park, then playing at home, and socializing. We dropped him off again for day care, and he was so eager to jump into Alison's arms when we turned to corner to get to the house.
We found that booking ahead, keeping to a schedule and communicating by email and text (vs. phone calls) is best. There are strict business practices and etiquette for dog owners as well as dogs, all in the interests of the dogs.
I commend Alison and Paul's dedication to their work while keeping the interests of their clients (dogs and people). It's perfectly reasonable to follow a scheduled pick up time and date, just as you would schedule a time with a doctor, mechanic, or make a dinner reservation. It would be unreasonable to show up un-announced and expect that the doctor cure your flu, the mechanic to replace your engine, the restaurant have your meal ready, or Soulmutts have your dog ready.
Thanks Soulmutts! We'll see you again soon!
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