rev:text
| - I was refereed to this vet hospital by a friend who works with felines regularly & have actually taken my cat here a couple of times with a satisfactory outcome--- BUT when I brought in my new puppy WHAT A MISTAKE!!! Not only was I over-struck by pressure/guilt to accept every recommended service but it felt like like all these shots & services were recommended to meet some kind of quota on their part & were just trying to increase the cost of my visit. It seriously was the most uncomfortable experience in a veterinary office. The vet tech also made me feel like I needed all these services because my dog was a rescue not a regulated animal. It made me upset, but honestly I overlooked it & thought maybe I was being over sensitive until I called the office 3 weeks later regarding my documents. Well Now I have been left with no other option but to write this review because of such terrible communication regarding my dogs health & customer service.
So to sum it up, the main reason why I am writing this review is because when I called to get further information which wasn't clear on the documents, the receptionist informed me that I should have came in for a booster shot that was never mentioned to me or even listed on the documentation. After I spoke to the disconcerned manager Peter, asking him why it wasn't on my paperwork & how would I know to perform this booster to insure the first shot would be effective, he had nothing to offer me except that "they were going to perform the booster shot when I went in for the other shots." Yes there were other recommended shots listed on my paperwork, but they NOT only were just recommendations, but the one shot had nothing to do with the other, nor did I even have a follow up appointment.
This place not only gave me such a uncaring vibe about my pet, but acted completely unprofessional & were unwilling to take any responsibility for their documentation error, nor make up for it in any way. I even called back asking to speak with another manager with higher credentials, giving them a 3rd chance to give me some satisfaction here-- but that other manger never even called. BIG BOO on this place!
|