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  • Update absolutely the most incompetent service department I have ever seen. I only have myself to blame for being dumb enough to go back there twice to have the service department do the EXACT thing TWICE. Truck was dropped off on Friday night to do an oil change and to check the issue with the rear brakes. The rear brakes were originally done by this service department and I have had issues with them ever since. I have had the truck in before to address the brake issue now 3 different times. The very first time I also took the truck in to have the work redone was on a Saturday. Today's episode is an exact duplicate of what happened the first time. Dropped off truck on a Friday for a Saturday service appointment. The services department closes at 4 pm. Today's appointment time was 7:40 am. No call on the status of the repair so at 2:30pm I start calling to check on the status knowing how there incompetent staff handles things and I need to light a fire under them to get answers before they close for the day and end up holding my truck hostage till Monday. I get no answers and am transferred to my "service advisors " voicemail. I leave the message that I'm checking the status of the truck and that I need the truck back TODAY. In order to get to work on Monday. No return call until 3:37. Yes 23 minutes before they "close" I am assured it will be ready today and to head on down "around 4". I am of course without a car to get there because mine is in the shop. I ask my wife who is out to go by before 4 to pick it up. A miscommunication on her part and I don't know if she will truly get there by 4pm to pay for and pick it up. She asks me to call and pay for the work over the phone as she didn't have her wallet. I call back and more run around. There phone system is horrible and they by the time I get the run around it's now after 4 pm and the person in Florida who answers the " overflow" calls tells me service is closed...... Here we go again. They have dragged their feet again by waiting till the last minute to let me know what is going on and now someone 2500 miles away tells me they are closed. Rage ensues on my end yet again because this is the IDENTICAL scenario that played out the last time I took the truck in for the EXACT same thing that I am trying to get them to finally fix right yet again. The bottom line is little there is little or no response to customer questions as you can't get ahold of anyone on the phone or when you do they can't help you cause they are reading a script 2500 miles away in Florida. The end result was my wife did get there after 4 and was able to pick up the truck " even though the service department was supposedly closed" they compd me a oil change to " earn my business" in the future. I spent litteraly hours calling reaptedely or being on hold. They don't have enough staff to handle the call and work volume and because of this they leave the customer guessing if they will ever get a call back with the status of their car. I've learned to NEVER go back there they are just a truly incompetent bunch of people that truly don't care about their customers needs. I truly hope this keeps people away from these guys because I imagine since the same thing happened to me twice I'm not the only one that has had something like this happen to them.
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