I had the recent pleasure of working with David and Hans with Hans Phillip Plumbing. My water heater was old and giving me problems. David suggested we try the cheaper options first before replacement. When they weren't successful he refused to take any $ for his attempt even though there was no guarantee. I decided to replace it but the replacement water heater heating element was way too loud for an inside the home water heater. Hans agreed to replace it with another more quiet brand at no charge, despite my offer of extra $. His sole goal was my complete happiness! Imagine that! My new very quiet water heater is working great! Hans, you and David have more than earned my future business! Thank you!