I've been pleased with the care my pet receives at Lawrence Park Animal Hospital, however they have some customer servce issues to address with one of their Receptionists.
I've been a client of Lawrence Park Animal Hospital for just over 1.5 years. My dog has been examined by both Dr. Tait and Dr. White. Both doctors have been excellent with my dog and she has not been nervous or anxious at all. Once, when I discovered ticks on my dog and was very worried, I e-mailed LPAH and received a lenghty reply from one of the doctors who obviously took a lot of time and care to reply to me. Two thumbs up!
The price I was quoted for a spay was too steep for me (+$800) and so I had the procedure done out of town at less than half the cost, however their prices for regular services and check-ups are reasonable and in-line with what a pet-owner should be prepared for.
Their reception, however, needs a major improvement. "Dez" (who is listed on their website) is rude and his tone is condescending and arrogant. The management at LPAH should really reconsider who they have as a first-point-of-contact. I've had the unfortunate experience of calling a number of times when he's answered. Each time I've hung up angry and frustrated with his patronizing language and inflection. He also uses the term "No worries" which is a horrible customer service term to use. Any customer should never be a worry to someone whose job it is to help them! As a customer, I should never leave feeling like what I asked for (and purchased) was an imposition to the employee who is benefitting from my business.
Anyway, other staff at LPAH have been a pleasure and I'm happy to continue going there.
My advice is to call with any questions in the morning so you can avoid speaking with "Dez."