I come here because the food and smoothies are good and it's close to work. But every time I leave I always say I'm not coming back. I have once to be greeted or have somebody say we will be right with you, even after standing in line for 5 + minutes without being helped. The chubby balding guy is always there, with his usual I'm to cool to be here attitude and no smile 'what can I get you' greeting. My sandwich always has tomatoes even though I ask for no tomatoes every time. My guess is they don't read the reviews since this is the norm review for over a year. If they got it together I might come here more than once a month.