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| - I would really love to be able to give more stars, but I just can't. My boyfriend and I live in Scottsdale and went to this Hilton for a Valentine's staycation this past weekend. He is a Hilton Honors member and has a lot of points, so we stay in Hiltons pretty regularly. This was definitely the most disappointing that I can remember. The service was AWFUL! The day we arrived, we went to the pool around 3 or 4 pm to just sit around and have some drinks. I think our server came to us twice in an hour, and he forgot our drinks once. This was even after the pool had started to clear out significantly. Also, we ordered food, and he never took our dirty plates away. The next morning, I called to order room service breakfast at 9:45. I tried 3 or 4 times, and no one answered. So, I called the front desk, and they put me in touch with room service. Instead of apologizing and taking my order, the woman asked if she could call me back! What?!?! After 15 minutes of her not calling me back, I then called the concierge. I apologized and told him I knew it wasn't his job, but could he please help me order room service. When I finally talked to the woman in room service again, she told me she'd been trying to call and there was a do not disturb on the phone...BS. I know that's not true because the concierge had to call our phone to put us in touch with her! Then, once I'd ordered, I was told it would be 25 minutes...it was an hour. So, the grand total of time spent between my first call to order breakfast and when it arrived was an hour and a half. Not once did anyone offer to comp anything. We did not go to the pool that day, so we didn't have to worry about service there. Later in the day, though, my bf called for a wake up call and was on hold for 5-10 minutes. He finally hung up. That night, we actually had great service at the bar, and we were thrilled by that. The next day, we went back to the pool. Our first server was fantastic and attentive, but then, his shift ended, and we had the same guy from our first day. Once again, he was awful. I just don't understand how someone who works for tips could be so inattentive!
Aside from the service, this place is ok, but definitely not up to my local standards. The grounds are nothing special, and we were stuck by a parking lot. I think this would be a fun place for kids b/c they have a lot of kids' activities, but that's the only redeeming quality I see. The two stars I'm giving are for our bartender Sarah, and our good poolside server Stephen. I don't think we will be back. We did, however, end up spending the next night at the Hilton Tapatio Cliffs, and it was worlds better in every sense! It's only 3.5 miles away, so go there instead of Squaw Peak!
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