I have told my wife how great First Watch was. Boy did I look like a fool. We waited about 15 minutes to be seated. The waitress was friendly and promptly took our order. When our food arrived I was ready to take a bite of the omelette I ordered when I noticed that there was hair in my food. I sent it back and the waitress started telling me stories about how her food was dropped on the floor at another restaurant and did blame me for sending it back. I did not order anything else. I was very surprised when NOT one person from management came to my table to apologize. I went to pay for my wife's meal and the man at the cash register never ask how out experience was. He was kinda rude. I will never return to a First Watch.