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  • I love my Prius, but I would recommend you buy from another Toyota dealership. I bought a Used 2016 Prius C from Right Toyota, for about $18k after taxes and extra charges. A pretty good deal. As I gave the car one last look over, I noticed these little scratches on the back. It's nothing much, covers only about a couple square inches on the back bumper. The Sales Manager on duty, Jason Murdoch, said I could come back and he'd get someone to touch it up. All I would need to do is call in advance and make sure he was there. Boy am I stupid for not getting this promise in writing. I called Right Toyota about a week later, and after finally getting a hold of Murdoch he said he'd be in on that Friday at 9am. I drove there at 9am and he wasn't there at all. One of the other salesmen there said he was due to come in at 11am according to the schedule. I had been lied to straight up. So I leave, and come back at 11am and guess what, he still wasn't there. At this point I knew something fishy was going on. The receptionist lady at the front gives his cell phone a call, and he was out getting lunch. Keep in mind this is after he promised me he'd be there at 9am (which he wasn't) and another salesman said he would be there at 11am (which he wasn't). I gave up at this point, knowing it was not worth my energy to bother with this nonsense they were giving me. However, my mother went AGAIN in person, and wanted to complain to Jason's manager. They sat her down with a Financial Manager (not in charge of Jason at all) and he basically ignored all of her complaints. Jason called my mother later that day, saying he had ordered the paint for my car and they'd call me when it came in. This makes 3 lies now, since I had come in twice and I guess they didn't have the paint. It doesn't even matter at this point, 2 weeks after Jason's call to my mother and I haven't heard from Right Toyota. It's not worth my time or energy, and you shouldn't bother with them. I understand that dealerships need to make money, but the lengths they've gone to just to avoid a slight paint touch up tells me they DO NOT CARE about Customer Service. Buy a Toyota Prius though, it's a great car.
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