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| - After a 4-star worthy dinner at a restaurant in the Bellagio hotel, my party of four was looking forward to a delicious dessert and some prime people watching across the street at the Sugar Factory, located in the Paris hotel. We asked the hostess how long we'd have to wait for a table on the large patio overlooking the Las Vegas Strip and musical fountains of the Bellagio. We were told 30 minutes, provided a cell phone number, and proceeded to explore Paris until our name was called. Within 10 minutes we were called, headed back to the restaurant, and taken to a great table with fantastic people-watching potential. When I asked if we could have dessert menus, we were told the patio was for dinner dining only. When we explained that we were not asked or told that when we submitted our name, the lead hostess was summoned and we were informed that, since it was their mistake for not informing us, we would be granted an exception and be allowed to stay at the table. We promised to order lots of dessert!
Unfortunately, that was when it all went downhill. The staff handled our seating situation appropriately, but the dessert we ordered fell woefully short of our expectations for, what appeared to be, the best place in town for a late-night sugar fix. Indeed, the dessert was so bad, we each took a couple of bites and couldn't go further.
Two in our party ordered coffee/decaf, which impressively arrived with warmed half-and-half on the side. This classy touch was not indicative of good things to come. The other two in our party ordered cocktails and they enjoyed them. Much of the cocktail menu was comprised of huge sugar-laden drinks, which, although not for our taste, seemed appropriately Vegas and well-suited for a restaurant claiming to showcase sugar.
We thought it would be fun to share one outrageous dessert rather than order four smaller ones and the dark chocolate fondue fit the bill. It came with brownie bites, cake pops, strawberries, bananas, rice crispy treats, two kinds of cookies, and (oddly), pretzel bread bites for dipping. The platter arrived in a most unappetizing display. The chocolate was not particularly high quality and was not served in a fondue pot or other warming bowl. The fondue forks provided were actually short wooden skewers. Whipped cream was not provided as one would expect with dessert fondue. Moreover, the rice crispy treats and pretzel bread was stale, the brownies and cookies were cloyingly sweet, but otherwise tasteless, and the cake bites looked horrible and tasted worse: like raw sugar dough balls covered in smashed sprinkles. The entire platter looked and tasted like leftovers or day-old scrapes that never sold (and clearly should have been discarded). We pondered whether we were being singled out for "taking" a prime table with a dessert-only order, but the consistently bad taste of every item on the plate and the hideous way in which the food on the platter was displayed led us to conclude that the Sugar Factory likely (shockingly!) cannot deliver high-quality dessert items. We got the impression this is one of the places in a great location with a super view that feels it can skimp on quality and charge a lot for inferior food just because it can. We paid nearly 30 dollars for a plate of dessert that left a bad taste in our mouthes.
Fortunately the pink-faced street performers and endless Vegas tourists provided just enough distraction to sweeten an otherwise disappointing experience. There's absolutely no way to sugar coat it: The Sugar Factory is not the place to go for a high-quality dessert.
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