I would like to update my review after management reached out to me. Tonight I decided to give this location another try and boy I'm glad that I did. Edwin, the manager on duty listened to the situation that happened on my prior visit and didn't hesitate to take charge and comp our order. The entire meal was excellent and was definitely worthy of being a Five Guys Burger and that says a lot. I understand that as a new restaurant opening there are going to be bumps in the road and while this location is going through some bumps, they will make sure that you leave as a satisfied customer and that's what matters most.