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| - I have been a loyal customer at Polished since it opened a few years back. When it only had one room and a small friendly staff. It was difficult to get an appointment but I called in advance because I was so happy with their services I would wait a week to get my nails done. I would normally get gels and I was very happy with the selection of colors. I was always treated well and offered coffee or soda and the nail tech would ask my name it felt very warm and had a great atmosphere.
Now, Polished has changed, they have expanded to 2 (almost 3) rooms and have a huge staff. They started electronic ads on billboards, e-mail promotions etc. EVERYONE knows about Polished.
Unfortunately, I will no longer be a customer of polished. My last visit they stuck me with some guy who barely spoke to me and was nervously looking around. He did my pedicure which looked great then I got a simple manicure no gels just polish. He did a HORRIBLE job, he didn't clean up cuticles or file my nails. He painted them no where near the cuticle, it looked like I had gotten a manicure 2 weeks ago. Later that day they were already chipped, I'm not an idiot, I know nail polish chips, but they just looked horrible. I called Polished later that day and explained everything, The very sweet receptionist told me it would be NO PROBLEM to fix them because of their 7 day guarantee and she even told me she would put me with the best nail tech for the next appointment.
When I went in to get them done the lady who did my nails did a great job, and even fixed a chip on my pedicure. I went up to the desk after my nails were dry and spoke with the receptionist, she then told me that because I selected another nail color that I would be charged, I said are you serious? I just spent $50 yesterday on a manicure pedicure that was done poorly. She went and asked the owner and said that they would do it for free this time but next time they would charge. I told them that was fine and thanked them very much. Then, my nail tech came back from speaking with the owner and the WOULD charge me. What? They explained that they could not do anything about chipped polish, I told them that I understand the chipping but the tech didn't even make it to the cuticle OBVIOUSLY this was not my fault and should be corrected, whether I choose another color or not. This is simple hospitality. And being a customer there for so long I was shocked. I paid my $8 to polished for my color change (they obviously really needed the money) I would have tipped the tech $10 if it was free, the nail tech should have just not said anything- and I still gave her a $2 tip.
Honestly, Its not about the money Its the way I was treated. I would understand if I was trying to get a new gel set with 3 ombre color and glitter design and whatever else they up charge for. It was a simple manicure.
Polished used to rely on great service, talented nail techs and a great atmosphere. Now its simply a cattle call for mass amounts of girls to get their nails done. The expansion has only led them to be more greedy, raise their prices, and not give a s*it about quality which they lack to produce.
This business is a sell out.
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