It was very busy when we got there and they were expecting a 20 minute wait. We didn't wait longer than 10 minutes and we got serviced by a nice guy named Leroy. He gave us options for a little bundle but we only needed a cover and screen saver and he didn't try to pressure us to buy anything additional which was very refreshing! He also ended up saving us about $20 a month on our bill!!! Big thumbs up for this store!