Made the earliest appointment available (7AM) because I had to be at work by 12. It's taken over 5 AND 1/2 HOURS to get a battery replacement!! The only reason I come back is because I have a GM warranty on the car. If you can avoid this place, do so! There is a reason this place has a 1.2 OUT OF 5 STARS ON THE BBB WEBSITE! DO NOT COME HERE!