First and last time going to The Tile Shop. I ordered tile on a Monday night with no problems and was told it would be delivered Friday. After the delivery did not arrive by 3 PM, I called the store to check on the status of the delivery. The sales consultant said a manager would give me a call back. No call and a repeated experience with a different sales associate. My girlfriend finally called at 6 PM and asked to speak to a manager, wherein we were able to find out that the delivery would not arrive until Monday. The manager, Glenn, told us we could pick up some of the tile they had in stock Saturday morning at 9 AM when they opened. When we arrived to the store a little before 11 the tile was not organized and ready for us to pickup. I have never encountered such horrible customer service and lack of concern for other people's time. Please do not use their services, or lack thereof. And if you think that your time is valuable, do not even bother to step foot in their showroom.