Ok...so after a visit to a DMV in a 'burb of San Francisco, this was my 2nd most positive DMV experience ever.
I mean...the camera person actually called me up to the counter to fix my hair and tame a couple of fly away strands BEFORE taking the picture!
...the dude from New York who helped me with my name change was calm, witty, and (don't take this lightly coming from me) a PLEASURE to deal with!
Sure, it took about 1.5 hours from start to finish, even though I completed as much as humanly possible online before even stepping foot into the helm of bureaucracy (look it up, next to bureaucracy there is a picture of the MVD...true story)...
The seats aren't very comfortable. *so what*
The wait will probably be long no matter when you show up (I tried my luck on a Thursday early afternoon...still long).
But schlep your smart phone/iPad/Kindle Fire/ *gasp* paperback novel/magazine in with you and relax...they'll call you eventually.