6/21/2017 Don't EVER count on this business to meet your needs. I reserved a SUV on May 23,2017 to help with a move in Chicago from June 21 to June 23. They called us on JUNE 23 at 10:00 a.m. to tell us they don't have the car for which I have a confirmed reservation! We're to leave in 5 hours! The topper--they told US to "Call around" and see if any of the other stations have a vehicle instead of them performing this service for us. This for a CONFIRMED RESERVATION that was reconfirmed 2 weeks ago in person. Never again is my mantra for Enterprise and should be yours too. The only reason I'm giving them one star is that you can't give ZERO!!
6/25/2017 Back from my Chicago trip and wanted to update so readers would have the complete story. Within 45 minutes of calling to say they had no SUV for us, one was delivered to our home with adjustments to the total cost promised (and delivered). When I returned the keys this morning to the office Jorge gave a possible explanation to the "Call around" suggestion: the Hopkins airport location is so busy other offices sometimes have a problem getting through unless they have the private number of an area manager to call. When Andrew first contacted us, he was probably already working on finding the replacement for us.
I understand now that Enterprise wanted to give us the max. amount of time to be aware of the situation and see if we could be flexible on our pick-up time. However, I might suggest that Enterprise try placing some of those replacement calls before contacting the client. Stress levels, which were already high due to our move, rose 100% in our home when we got their call. This was a bad combination of circumstances. I did find that businesses pay attention to Yelp reviews!