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| - Back in Michigan, Guitar Center was about 5 minutes away from my house. I used it as a safe-haven from the world; a place to relax my mind. Straight to the keyboard room I would go...and I'd remain there for hours. Getting to play around on the cutting edge boards and gadgets was grade-A stress relief for me, and it sort of erased any kind of bad day at work or home.
I wasn't aware that there was a Guitar Center in AZ until a guy at a music store told me. I've been there frequently since.
At any store, customer service is the number one thing for me. This location has great staff who are willing and actually look forward to helping. I've found that some sales associates in various stores lose interest in you once they find out you're not really going to buy anything. Regardless of commission. But the people at this Guitar Center are friendly, conversational (yeah, its a word), helpful, and knowledgeable.
I recently asked about some discounted studio monitors and ended up in a good 10 minute conversation that yielded some awesome information and stuff that I didn't know. Also just yesterday I sat down trying to compare some drum machines, and an associate (Bob) came over and went through each of them with me, and actually seemed to be enjoying himself. That is the kind of customer service that makes you want to come back again and again.
Another point I'd like to make about the staff is that they don't mind you coming in and just farting around with the gear. They don't have that 'buy something or get out' attitude, which is an attitude that makes me want to cause physical harm.
So yeah, staff gets an A+.
The set-up of the store is a bit cluttered. But this isn't their fault, the building is tiny. There is, however, enough room to do whatever it is you want to do, whether it be mess around with stuff or actually shop. You might bump into a few folks, but so what. I have only briefly ventured into the drum section and I will say that it is set up nicely. My place of choice is the keyboard room, though. It is a bit more cluttered than the rest of the place, but its not going to hender your experience.
They also have a small assortment of used equipment which the budget-minded musician (aka- the broke musician) can really clean up with. Not to mention a no-hassle lay-away (15% down), and really cool associates who will 'put stuff aside' for you. Prices? Same as any other place. Haven't done any haggling so I don't if you can make deals.
I love this store, and more particularly, this location. I've had a bad experience with the one on Gratiot back in Michigan....but that was a long time ago and far, far away. Oh, and if all music terminology sounds like jibberish to you, these guys WILL be patient, helpful and understanding. You can't ask for anything more.
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