I was trying to find a nice groomer to take my shih tzu puppy who is only 3.5 months. He was in desperate need of a face trimming but he was so young that I was hesitant. They were so nice on the phone and had me drop him off right when they opened. They called in about an hour and he was already done. When I arrived to pick him up, he looked WONDERFUL! The groomer was so nice and everyone that worked there was so friendly. They took time to answer questions for me about the breed and even offered suggestions on ways to help him get accustomed to grooming. I would HIGHLY recommend Puff and Fluff to anyone. They do a fantastic job and took great care of Sparky!