As many have said, the service is usually not the best. Roy is great, but they have trouble keeping a motivated staff.
That being said, I have been a regular here since the beginning and still enjoy it overall. The brunch stands out as the best in the city for vegans and non vegans in my opinion.
For dinner service, you just need to know what's good and what's not. There are a few sides to avoid and one or two entrees. Other than that, I'm consistently pleased with what I get. Southern vegan comfort food.