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  • Nothing special about this store. The customer service isn't that great, the guitar department really isn't that helpful, and the guitar techs at both stores don't know jack sh*t about guitars. They're just getting paid to re-string guitars for people that don't know how to do it themselves and overcharge them for it. You're better off taking your guitar/bass to a REAL tech. People are even saying on here that the drum department sucks too. Not only does it seem like they never have enough people out on the floor to help assist customers on a busy day, the ones out on the floor appear lazy and honestly seem to not really know what they're talking about for the most part. Mainly high school kids with the slightest clue about stringed instruments or drums. The older guys who work here really are no better. Even on a slow day these employees seem lazy when it comes to helping a customer. If you're going to sell them a used piece of gear like a guitar, try craigslist first as you will most likely get offered a bad deal at this store. Also played through a used amp they had out on the floor only to notice the speaker was blown out. I let one of the employees that was out on the floor know that the speaker was blown out and he didn't seem to care at all, just shrugged it off. Same lazy attitude that half of the employees seem to have at this location. ALWAYS test the gear out before purchasing. Asking to use an amp cable or power cord to test out a piece of gear to make sure it is in working order may save you a lot of money making sure you're not buying something that's damaged or broken. And they won't tell you weather its damaged or broken. If you check online at the guitar center website for an item available in store, call the store before hand to make sure that they have what you are looking for because this store is famous for saying they have an item available in-store online, then you get to the store and they don't have what they said was available. Samash will always be the better of the 2 stores.
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