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  • I am unbelievably disappointed in the service I had today. I ordered my food to go. Specifically asked for ranch on the side and for my meal to come with french fries. I picked it up and headed home. I open the to go box to find no french fries and the side of ranch cup filled 1/4 of the way, and I had to pay extra for it. I called and asked to speak with the manager. After 2 minutes on hold I was hung up on. I called back only to have the rudest manager tell me that I hung up on them. She continued to speak to me with a negative attitude in her tone about how I messed up the ordering of the meal and that she usually checks the boxes but didn't check mine. She also noted that she knew there was ranch on my wrap and just gave me a side in addition. She KNEW there was ranch on it and didn't have it remade!!!!! That is terrible service. I'm not expecting a 5 star experience at a place like this but this was a 1 star at best. On top of that she was unable to do anything for me to reconcile the situation, so all I asked of her was to do better next time so no one else has this problem and then has to deal with this TERRIBLE customer service.
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