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  • I've been to this location twice now since they opened. My first impression was excellent. As my husband and I walked in, the host staff was eager to open the door for us and they were extremely friendly! The host staff was also completely on top of opening the door for me when I went to the restroom. Whoever is training the hosts is doing a GREAT job. They made us feel very special as customers. The serving staff that we've experienced is another story.. The first time we were at Zinburger service was OK. There was one bartender who was amazing. I wish I could remember her name. The other 3 bartenders were never in a hurry to help customers. They were more concerned with cleaning and talking to each other as well as other waitstaff. I must mention, we ordered the loaded fries to enjoy with our drinks and they were AWESOME. You've gotta try them! Our second time there was a hot mess. The first time we didn't have burgers, so we wanted to go back a second time for a full meal. I love a good burger so I was really excited. My husband and I both ordered our burgers medium. We both cut into them to find that they were as well done as they could have been. We waited for 5 minutes or so to let our server know, but she never came so decided to just eat them. My bun was so soggy with grease that the bottom bun completely fell apart. I ended up eating my burger open with just one side of a bun. Our server finally came over to us once we were almost done eating. My husband and I both ordered another beer from her, then we never saw her again. Literally, we sat there for 35 minutes with empty glasses and nobody ever came over to us. I realized at that point that maybe our server left? It seemed to be maybe a shift change time. I decided to wait 10 more minutes before finding someone to give us our tab so we could just get out of there. I ended up going up to one of the hostesses (who once again was extremely nice). I told her that we hadn't seen our server for 45 minutes and that we just wanted our tab. She was apologetic, and said she would get someone to bring it to us. 10 minutes later some guy finally brought it to us. This situation was certainly disappointing. You would think that management would be working the restaurant walking around checking on customers. It shouldn't have been so difficult to be a customer. And I'm not even a picky customer. Throughout those 45 minutes without a server I would have been completely fine if I would have had either a drink or my check! We didn't even have water! This Zinburger has only been open for a couple of weeks, so hopefully these issues are things that will get sorted out. Once again though, good job to whoever trains the hosts. They really are awesome.
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